this book is, and probably for some time to come will be definitive.
#Having difficult conversations book how to#
“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue. “Examples more clear-headed and advice more precise than we’ve seen before.” “The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is. “Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.” A Smarter You with Blinkist - Chris Allmer - Blinkist Magazine 1d. Throughout his career, Sam Harris has made it clear that he doesn’t shy away from having difficult conversations. “ Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.” Sam Harris Reading List Will Wake You Up and Shake You Up. In business, in day-to-day interactions, and in personal matters, difficult conversations come up all the time conversations where people’s thoughts, feelings, and perceptions about certain issues are in conflict. “How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.” 1-Page Summary 1-Page Book Summary of Difficult Conversations. Senge, bestselling author of The Fifth Discipline In the book Crucial Conversations, the authors recommend asking yourself some basic questions to help you internalize your intent, such as What do I want.
“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” Douglas Stone, Bruce Patton, and Sheila Heen This 10th-anniversary edition bestseller provides a step-by-step approach to having those tough conversations with less stress and more success. It’s taught at business schools, law schools, in psychology programs, in executive coaching and therapy programs. Daniel Goleman, bestselling author of Working with Emotional Intelligence Based on fifteen years of research, Difficult Conversations is a New York Times Business bestseller, and has become the go-to book on communication in the workplace. “Emotional intelligence applied to life’s toughest moments.” “A user-friendly guide to mastering the talks we dread. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone 16,556 ratings, 4.06 average rating, 1,035 reviews Open Preview Difficult Conversations Quotes Showing 1-30 of 180 The single most important thing you can do is to shift your internal stance from 'I understand' to 'Help me understand. “These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” “Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.” St Joseph's University (Brooklyn Voices Series).
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